Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. We provide prompt, practical help via live chat, email and phone, and can guide you through verification, withdrawals and responsible play tools. For account-related matters, billing queries or any site concern, contact us and we’ll respond quickly to resolve your issue and get you back to the games. Our team can also help with bonus queries and VIP requests.
| Department | Contact |
|---|---|
| Customer support | [email protected]; live chat 24/7 for account, payments and technical help |
| General enquiries | [email protected] for billing, verification and general enquiries |
| Affiliate enquiries | [email protected] for partnerships and marketing |
| Phone | +44 20 7946 0821 (Mon-Fri, 09:00-18:00) |
| Working hours | Live chat 24/7; email replies Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account issues or when you need to send documents. Please use [email protected] and include a clear subject, your account ID and up-to-date contact details to avoid delays. Attach any relevant files and allow 24-48 hours for a full response; priority support is available for VIP accounts.
Contact Form
Response Time
Support requests are handled as quickly as possible, with most inquiries answered within one business day. Response times can vary depending on the channel and the details of your request. More complex issues, such as payment or account checks, may take longer to review. Please include the relevant information when contacting support to help the team assist you.
Feedback
We want to hear from you. If you have feedback, suggestions or ideas to improve the site, please send them our way. All messages are reviewed carefully and help us refine features, promotions and usability. Your input directly influences updates to the games lobby, payments and customer support. Thank you for helping us improve the experience for all players.