Responsible Gambling

We are committed to safer gambling and to keeping play controlled and enjoyable. We put player safety first by providing clear tools, practical limits and access to support so customers can manage their activity. This page explains the safeguards we offer, how to use them and where to find help if gambling stops being fun.

Our player protection principles

We believe in transparent, simple measures that help you stay in control. We encourage responsible play by making limits easy to set, by monitoring activity for obvious risk patterns and by responding promptly when a customer asks for help. Our aim is to provide practical options so players can choose the level of control that suits them.

Activity-control tools

You can control your account activity using a range of built-in tools. These include configurable deposit limits, loss limits, session reminders and the option to take an account break. Tools are available in your account settings and can be adjusted at any time. If you need assistance, our support team can apply some options for you.

How to set limits

Limits are applied from your profile and take effect immediately for most changes. You can set daily, weekly or monthly deposit limits and choose to reduce or remove a limit in line with our change policy. For stronger protection, contact support to apply longer cooling-off periods.

Deposit limits

Deposit limits let you control how much you add to your account over a given period. Choose daily, weekly or monthly amounts that match your budget. Setting a limit is a straightforward way to prevent overspending and to keep gambling within planned boundaries.

Loss limits

Loss limits cap how much you can lose over a set period. These work alongside deposit limits to manage exposure and help maintain responsible play. You can increase or decrease loss limits from your account, subject to any verification or waiting periods we may apply for changes.

Time limits and account breaks

Session reminders and time limits prompt you to step away after a set period of play. Account breaks provide a temporary pause from gambling for the duration you choose. Both options are available in your account and can be useful when you want to reassess your activity.

Self-exclusion

If you need a longer break, self-exclusion closes access to your account for a chosen period. Self-exclusion is a confidential option and we will block play and marketing while it is in place. If you later decide to return, we will follow a verified reactivation process designed to protect your wellbeing.

Recognising signs of problematic behaviour

Warning signs include spending more time or money than intended, chasing losses, neglecting other commitments or feeling anxious about gambling. If you notice these changes in yourself or someone you care about, consider using our tools or seeking external support.

Tips for maintaining control

Set realistic limits before you start, stick to a budget, take regular breaks, avoid gambling when stressed or under the influence of alcohol, and use session reminders. Be honest about your behaviour and use the account tools to enforce the rules you set for yourself.

Professional help and support organisations

If you need extra support, recognised organisations can help with advice and counselling. In the UK, organisations such as GamCare, GambleAware and Gambling Therapy offer confidential guidance and resources. If you prefer, contact our support team and we will explain the options available and how to access specialist help.